Essays and field notes from inside real operations. Long enough to be useful, short enough to read at 11pm.
An ICP that lives in one rep’s head is an opinion, not a standard. The sales-to-operations handoff breaks where nobody ever wrote down what “qualified” means. Document it before you automate it.
Read the essay →Interoperability Is a Mindshare Problem, Not an Integration One.
Thirty founders, one sentence: “We aren’t moving as fast as I think we can.” Why the hands-on and hands-off founder get stuck for opposite reasons, and how owning the agent layer gives both of them their time back. Includes the math: about $212K kept in year one, paid back in about four months.
PerspectiveEveryone suddenly wants a forward deployed engineer, and most of the excitement is aimed at proofs of concept. What the job actually demands, why agentic engineering works, and what the right one delivers: a 31-day scope shipped in nine build days.
PerspectiveAcross more than 30 teams, the people leaning hardest into AI were not the engineers. They were the operators, treating the chat window as a terminal and natural language as the command line.
PerspectiveThe deployment-company thesis is real, and the ten-billion-dollar number proves the market. The same move that validates the model is the one that quietly locks you in.
PerspectiveAn ops VP hire, a generic AI consultancy retainer, and a fractional agentic operator solve the same operations problem. The cost, the ramp time, and the risk are not the same.
PerspectiveNot a consultant who talks about AI. Not an engineer who ships a chatbot and leaves. The definition, the cost logic against hiring, and when not to hire one.
The essays describe the pattern. A two-week map shows you exactly where it lives in your own back office, and what it is quietly costing you. Thirty days to mapped ROI, or we leave.
Talk to us →